360° Guest View

Understand your guests with data insights

Total Guests

1,248

12% vs last period

Avg. Stay Duration

3.8 nights

0.5 vs last period

Repeat Guests

22%

3% vs last period

Avg. Guest Spending

€185

€15 vs last period

Guest Satisfaction

4.7

0.2 vs last period

Individual Guest Profiles

Get a dynamic, evolving view of each guest needs, preferences, behavior, and emotional insights all automatically summarized for your team.

Maria Johnson

Guest since: March 2022

Repeat Guest

Preferences

High floor rooms
Vegetarian meals
Early check-in when possible

Behavior Insights

Books 3+ months in advance
Typically stays 4-5 nights
Prefers spa services

Emotional Insights

Values personalized service and remembering her preferences from past stays.

David Wilson

Guest since: June 2023

Business Traveler

Preferences

Quiet rooms away from elevator
Extra towels
Late check-out when available

Behavior Insights

Books 1-2 weeks in advance
Typically stays 2-3 nights
Uses in-room work amenities

Emotional Insights

Appreciates efficiency and minimal disruptions during his stay.

Emma Rodriguez

Guest since: August 2023

Family Traveler

Preferences

Connecting rooms
Kid-friendly amenities
Pool access important

Behavior Insights

Books 1-2 months in advance
Typically stays 7+ nights
High restaurant utilization

Emotional Insights

Values family-friendly atmosphere and activities for children.

Sentiment Analysis & Reviews

AI-powered analysis of guest feedback

Sentiment Trends (Last 6 Months)

Overall Sentiment

Negative (10%) Neutral (15%) Positive (75%)

Key Sentiment Topics

Staff Service (93% +) Room Cleanliness (89% +) Breakfast Quality (86% +) WiFi Speed (65% +) Room Size (62% +) Bathroom Size (42% +) Noise Level (40% +)

Recent Reviews

Jennifer S.

Stayed June 12-15, 2023

The staff was incredibly helpful and attentive throughout our stay. The room was spotless and the view from our balcony was breathtaking. Breakfast had many options and everything was fresh. Would definitely recommend!

Staff Service Room Cleanliness Breakfast Quality

Richard M.

Stayed June 5-8, 2023

Great location and excellent service. The room was comfortable, although a bit small. The WiFi was a bit slow during peak hours. Overall, a pleasant stay and I would return.

Staff Service Room Size WiFi Speed

Maria G.

Stayed May 28-June 2, 2023

The hotel staff was friendly and helpful. However, we could hear noise from the street and neighboring rooms. The bathroom was quite small and not very practical. Breakfast was great though!

Staff Service Breakfast Quality Noise Level Bathroom Size